Crypto FAQ
Unlock actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security is our top priority. Redwood Fundrelix employs bank-grade encryption, two-factor authentication (2FA), and cold storage for your digital assets. We adhere to strict financial regulations in Australia and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo to practise using virtual funds
- Automated tools that handle the hard work for you
- Start small (from just ) and learn while you trade!
Card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges—you always see the exact transaction amount before confirming.
Yes! Redwood Fundrelix is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view localised payment options. We comply with all local regulations to keep your trading safe and legal.
- AI-powered recommendations - Receive personalised coin suggestions matched to your risk profile
- Curated portfolios - pre-selected bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live Market Signals – Real-Time Buy and Sell Alerts for Leading Cryptocurrencies
24/7 support is available via live chat or email at info@redwood-fundrelix.com. The average response time for urgent enquiries is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA and CySEC]
- Routine audits conducted by independent firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your local laws
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-grade security (similar to your online banking)
- 95% of assets are kept offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT — 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT — 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our broker partner directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you run into any issues with your trading partner’s support, please contact us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. In the unlikely event immediate access isn’t available, rest assured our support specialists will respond to your request as quickly as possible.
